Legal
Four documents, one page: privacy, SMS terms, acceptable use, and accessibility. Questions go to legal@tsgglobal.com.
This “Privacy Policy” describes the privacy practices of TSG Global, Inc. and our subsidiaries and affiliates (collectively, “TSG”, “TSG Global”, “we”, “us”, or “our”) in connection with the https://tsgglobal.com website, and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Service”), in connection with our marketing activities, and as otherwise described in this Privacy Policy. In addition, this Privacy Policy describes your rights and choices with respect to the Personal Information we collect.
We collect personal information as described below. Note, however, that our business customers may transmit personal information to us as part of the services we provide through our voice and messaging platforms, as well as other Services. This Privacy Policy does not apply to such personal information that we process on behalf of our business customers. Our use of this personal information is restricted by our agreements with those business customers. If you have concerns regarding personal information that we process on behalf of a business, please review their privacy policy and direct your concerns to that business, or review their privacy policy.
Table of Contents
Information you provide to us. Personal information you provide to us through the Service or otherwise includes:
Information we obtain from social media platforms. We may maintain pages for our Company on social media platforms, such as, LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.
Information we obtain from other third parties. We may receive personal information about you from third-party sources, such as marketing partners, publicly-available sources and data providers. Our use of any information obtained from our business customers is restricted by our agreements with those business partners.
A list of our sub-processors and nature of processing can be requested by contacting legal@tsgglobal.com">legal@tsgglobal.com
Marketing and advertising. We do not sell your personal information or the personal information of your users. We, our service providers and our third-party advertising partners, may collect and use your personal information for marketing and advertising purposes:
Cookies and Other Information Collected by Automated Means
We, our service providers, and our business partners may automatically log information about you, your computer, and activity occurring on or through the Service. The information that may be collected automatically includes your computer type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites.
On our webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies, and our emails may also contain web beacons.
Referrals
Users of the Service may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide the referral’s contact information to us so that we may contact them.
We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:
To operate the Service. We use your personal information to:
For research and development. We analyze use of the Service to analyze and improve the Service and to develop new products and services, including by studying user demographics and use of the Service.
To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Service; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
With your consent. In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.
To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:
Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
Service providers. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the Service (such as customer support, hosting, analytics, call or message routing, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your information for any other purpose.
Partners. We may sometimes share your personal information with partners or enable partners to collect information directly via our Service.
Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.
Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.
In this section, we describe the rights and choices available to all users.
Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.
Opt-out of marketing communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at support@tsgglobal.com. You may continue to receive service-related and other non-marketing emails.
Cookies. Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit https://www.allaboutcookies.org. We use Google Analytics to help us understand user activity on the Service. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage and about how Google protects your data at https://policies.google.com/privacy. You can prevent the use of Google Analytics relating to your use of the Service by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout.
Advertising choices. You can limit use of your information for interest-based advertising by:
You will need to apply these opt-out settings on each device from which you wish to opt-out.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit https://www.allaboutdnt.com.
Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Service to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our services. We will tell you what information you must provide to receive the Service by designating it as required at the time of collection or through other appropriate means.
Your Privacy Rights & Requests (Including Data Deletion Requests)
Depending on your jurisdiction, you may have certain rights regarding the personal information that we collect and maintain about you. These rights may include the ability to request:
Access – a copy of the personal information we hold about you.
Correction – updates to information that is inaccurate or incomplete.
Deletion (“Right to Erasure”) – that we delete personal information we have collected from you, subject to certain legal and operational exceptions.
Restriction – limits on how we use your personal information.
Portability – a copy of your information in a structured, commonly used, and machine-readable format.
Objection – that we stop certain processing activities, such as direct marketing.
We will not discriminate against you for exercising any of these rights.
To request deletion of your personal information—or to submit any other privacy-related request—you may contact us using any of the following methods:
Email: legal@tsgglobal.com
Postal Mail:
TSG Global, Inc.
10 Cedar Brook Circle
Holbrook, MA 02343
When submitting a request, please provide enough information for us to reasonably verify your identity (for example, your name, email address, or the account associated with your request). We may request additional information if needed to protect your data from unauthorized deletion or access.
Once we receive and verify your request:
We will confirm receipt of your request.
We will evaluate whether we are able to delete the requested data.
If deletion is approved, we will delete or de-identify your personal information from our active systems within the timeframe required by applicable law.
Certain information may be retained where we have a lawful basis or legal obligation to do so—for example:
to comply with regulatory or tax requirements;
to maintain necessary business records;
to detect or prevent fraud, abuse, or security incidents;
to enforce our contracts or Terms of Service;
information processed on behalf of our business customers through our voice and messaging platforms (see below).
As described earlier in this Policy, business customers may transmit personal information to us through our voice and messaging platforms. For such information, we act as a service provider / data processor, not as the data controller.
If your personal information was provided to us by a business using our services, we cannot delete that information directly. You must submit your deletion request to that business, which may then direct us to delete the data in accordance with our contractual obligations.
The Service may contain links to other websites, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites, or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.
The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. Email, in particular, is an insecure way to transmit personal information. Please take special care regarding what information you send to us via email.
The Service is not directed to, and we do not knowingly collect personal information from, anyone under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents with concerns to contact us.
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service. We may, and if required by law, will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Service.
Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
If you would like to exercise your rights under this Policy, please submit your request to: legal@tsgglobal.com
Please direct any questions or comments about this Policy or privacy practices to legal@tsgglobal.com. You may also write to us via postal mail at:
Terms & Conditions for TSG Global Phone Numbers Enabled For SMS
This is an SMS Service (Short Messaging Service). If you have any questions or concerns about your SMS messages and how to send or receive them, please use our company information below to contact us for additional information.
Are there any additional carrier charges associated with the service?
There is no additional charge for this service. Standard message and data rates may apply to all text messages. In other words, when you use our text message services, the only cost to you is whatever your wireless provider charges you to send and receive text messages. Message rates differ from carrier to carrier, so please contact your wireless phone service provider to inquire about the details of your plan.
How do I get helpful information from the message service?
Text the word HELP to the phone number you received the message from at any time to receive customer support information.
How do I discontinue receiving SMS messages?
Simply text the word STOP to the phone number you received the SMS message from if you do not wish to receive text messages from us in the future. You may also stop receiving messages by texting any of the following words QUIT, END, CANCEL, UNSUBSCRIBE, or ARRET. Our SMS service supports a block list, which ensures that any attempted messages to your number will be blocked.
Do I need to provide consent to use your messaging service?
For information about opting in to this service, please contact customer support using the information provided below.
What is the privacy policy for this messaging service?
Protection of Information
Any information submitted by the mobile user for text messaging purposes will remain the property of the mobile user. We will not sell or rent the information provided by you to us. We will at no time collect or redistribute this information without your consent, except where legally required to do so by law/court order.
Retention of Data
We will retain the text message information and mobile number for at least 6 years to comply with data retention laws.
Who do I contact for help?
Contact TSG Global Inc at 16175004100
TSG Global FlexTALK® Acceptable Use Policy
Introduction This acceptable use policy (the “Policy”) defines acceptable practices relating to the use of TSG’s services (the “Service”) by customers of TSG (“Customers”) and by users that have gained access to the Service through Customer accounts (“Users”). By using the Service, you acknowledge that you and your Users are responsible for compliance with the Policy. You are responsible for violations of this Policy by any User that accesses the Services through your account, which includes without limitation Users for whom you provide services as a reseller of TSG’s Services. While it is not our intent to control or monitor online experience or the content of online communications, we may edit or remove content that we deem to be in violation of the Policy or that we otherwise deem unlawful, harmful or offensive. The Policy applies to all aspects of the service “TSG” means TSG Global Inc, and all of its affiliates (including direct and indirect subsidiaries and parents). “TSG Network” includes, without limitation, TSG’s constructed or leased transmission network, including all equipment, systems, facilities, services and products incorporated or used in such transmission network. As used in this Policy, “you” refers to Customers, and any reference to “Users” is intended to encompass, as applicable, both Customers and their Users.
This Policy is designed to assist in protecting the TSG Network, the Service, our Users and the Internet community as a whole from improper and/or illegal activity over the Internet, to improve Service and to improve Service offerings. In situations where data communications are carried across networks of other Internet Service Providers (ISPs), Users of the TSG Network must also conform to the applicable acceptable use policies of such other ISPs.
Rights of TSG
Suspension or Termination of Service If Users engage in conduct or a pattern of conduct, including without limitation repeated violations by a User whereby correction of individual violations does not in TSG’s sole discretion correct a pattern of the same or similar violations, while using the Service that violates the Policy, or is otherwise illegal or improper, TSG reserves the right to suspend and/or terminate the Service or the User’s access to the Service. TSG will generally attempt to notify you of any activity in violation of the Policy and request that the User cease such activity; however, in cases where the operation of the TSG Network is threatened or cases involving unsolicited commercial email/SPAM, a pattern of violations, mail relaying, alteration of your source IP address information, denial of service attacks, illegal activities, suspected fraud in connection with the use of Service, harassment or copyright infringement, we reserve the right to suspend or terminate your Service or the User’s access to the Service without notification. In addition, we may take any other appropriate action against you or a User for violations of the Policy, including repeated violations wherein correction of individual violations does not in TSG’s sole discretion correct a pattern of the same or similar violations. TSG reserves the right to avail itself of the safe harbor provisions of the Digital Millennium Copyright Act. We do not make any promise, nor do we have any obligation, to monitor or police activity occurring using the Service and will have no liability to any party, including you, for any violation of the Policy.
Cooperation with Investigations TSG will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity. TSG reserves the right to disclose Customer information to the extent authorized by federal or state law. As a reseller Customer of TSG’s Services (if applicable), by using and accepting Services, you consent to our disclosure to any law enforcement agency, without the need for subpoena, of your identity as the service provider of record (including basic contact information), as applicable, for any User about whom TSG is contacted by the law enforcement agency. In instances involving child pornography, TSG complies with all applicable federal and state laws including providing notice to the National Center for the Missing and Exploited Children or other designated agencies.
Modifications to Policy TSG reserves the right to modify this Policy at any time without notice. We will attempt to notify Customers of any such modifications either via e-mail or by posting a revised version of the Policy on our Web site. Any such modifications shall be effective and applied prospectively from the date of posting.
Filters and Service Information We reserve the right to install and use, or to have you install and use, any appropriate devices to prevent violations of this Policy, including devices designed to filter or terminate access to the Service. By accepting and using the Service, you consent to allowing us to collect service information and routing information in the normal course of our business, and to use such information for general business purposes.
Prohibited Uses
Illegal Activity The Service shall not be used for any unlawful activities or in connection with any criminal or civil violation and the Services shall in all cases be used in compliance with applicable law. Use of the Service for transmission, distribution, retrieval, or storage of any information, data or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is prohibited. This includes, without limitation, the use or transmission of any data or material protected by copyright, trademark, trade secret, patent or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates export control laws, or is obscene, defamatory or otherwise unlawful.
SMS Service
TSG FlexTalk SMS Service is a peer-to-peer only Service, where peer-to-peer is defined as messaging between one (1) subscriber and another subscriber. A subscriber is defined as a natural person who has made some identification known to a service provider, receives telecommunication services from said service provider and has been assigned a unique SMS-routable TN. In this context, the term “routable” means routed by TSG Global and TSG Global’s peering gateway partners. A service provider is defined as a provider of telecommunication services. Telecommunication services, for this purpose, include at a minimum, two-way text messaging services but may also include additional services, such as voice.
A message may originate from a mobile phone, a computer or an internet-based service, but the message must have been initiated due to human interaction, versus an automated or timed message. Each message is viewed as a single instantiation of these definitions (i.e., if a message is transmitted from a natural person to an application and a subsequent message is transmitted from the application to a natural person, such as a SMS search function for example). Although the “round-trip” appears as though the message originated from a natural person back to the same natural person, each message is viewed individually. To that end, the initial message is viewed as a single message sent from a natural person to an application and the subsequent message is viewed as a single message sent from an application to a natural person.
Unauthorized Access/Interference A User may not attempt to gain unauthorized access to, or attempt to interfere with or compromise the normal functioning, operation or security of, any portion of the TSG Network. A User may not use the Service to engage in any activities that may interfere with the ability of others to access or use the Service or the Internet. A User may not use the Service to monitor any data, information or communications on any network or system without authorization. A User may not attempt to gain unauthorized access to the user accounts or passwords of other Users.
Unsolicited Commercial Email/Spamming/Mailbombing A User may not use the Service to transmit unsolicited commercial e-mail messages or deliberately send excessively large attachments to one recipient. Any unsolicited commercial e-mail messages or a series of unsolicited commercial e-mail messages or large attachments sent to one recipient is prohibited. In addition, “spamming” or “mailbombing” is prohibited. Use of the service of another provider to send unsolicited commercial email, spam or mailbombs, to promote a site hosted on or connected to the TSG Network, is similarly prohibited. Likewise, a User may not use the Service to collect responses from mass unsolicited e-mail messages. TSG may in its sole discretion rely upon information obtained from anti-spamming organizations (including for example and without limitation spamhaus.org, spamcop.net, sorbs.net, and abuse.net) as evidence that a User is an active “spam operation” for purposes of taking remedial action under this Policy.
Spoofing/Fraud Users are prohibited from intentionally or negligently injecting false data into the Internet, for instance in the form of bad routing information (including but not limited to the announcing of networks owned by someone else or reserved by the Internet Assigned Numbers Authority) or incorrect DNS information. A User may not attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than the User for purposes of deception. Any attempt to impersonate someone else by altering a source IP address information or by using forged headers or other identifying information is prohibited. Any attempt to fraudulently conceal, forge or otherwise falsify a User’s identity in connection with use of the Service is prohibited.
USENET Postings All postings to USENET groups must comply with that group’s charter and other policies. Users are prohibited from cross posting to unrelated news groups or to any news groups where the post does not meet that group’s charter. Continued posting of off-topic messages, including commercial messages (unless specifically invited) is prohibited. Disrupting newsgroups with materials, postings or activities that are (as determined by TSG in its sole discretion) frivolous, unlawful, obscene, threatening, abusive, libelous, hateful, excessive or repetitious is prohibited, unless such materials or activities are expressly allowed or encouraged under the newsgroup’s name, FAQ or charter.
Complaints TSG receives complaints directly from Internet users, through Internet organizations and through other parties. TSG shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this AUP. A complaint from the recipient of commercial email, whether received directly or through an anti-spamming organization, shall be evidence that the message was unsolicited. TSG has no obligation to forward the complaint to the User or to identify the complaining parties. The following activities are also prohibited:
§ Intentionally transmitting files containing a computer virus or corrupted data.
§ If we have specified bandwidth limitations for your user account, use of the Service shall not be in excess of those limitations. Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization, or other methods to document use of TSG’s services.
§ Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to deliver unsolicited commercial email.
§ Any activity that disrupts, degrades, harms or threatens to harm the TSG Network or the Service.
§ Any use of another party’s electronic mail server to relay email without express permission from such other party is prohibited.
§ Any other inappropriate activity or abuse of the Service (as determined by us in our sole discretion), whether or not specifically listed in this Policy, may result in suspension or termination of the User’s access to or use of the Service.
This listing of prohibited activities is not exhaustive and TSG reserves the right to determine that any conduct that is or could be harmful to the TSG Network, TSG’s Customers or Internet users is in violation of this Policy and to exercise any or all of the remedies contained in this Policy.
Responsibilities of Customers Users are entirely responsible for maintaining the confidentiality of password and account information, as well as the security of their network. You agree immediately to notify TSG of any unauthorized use of your account or any other breach of security known to you. If you become aware of any violation of this Policy by any person, including Users that have accessed the Service through your account, you are required to notify us.
Impending Security Event Notification All Users of the TSG Network are responsible for notifying TSG immediately if they become aware of an impending event that may negatively affect the TSG Network. This includes extortion threats that involve threat of “denial of service” attacks, unauthorized access, or other security events.
Configuration All Users of the TSG Network are responsible for configuring their own systems to provide the maximum possible accountability. TSG shall not be liable for any damage caused by such system configurations regardless of whether such configurations have been authorized or requested by TSG. For example, Users should ensure there are clear “path” lines in news headers so that the originator of a post may be identified. Users should also configure their Mail Transport Agents (MTA) to authenticate (by look-up on the name or similar procedures) any system that connects to perform a mail exchange, and should generally present header data as clearly possible. As another example, Users should maintain logs of dynamically assigned IP addresses. Users of the TSG Network are responsible for educating themselves and configuring their systems with at least basic security. Should systems at a User’s site be violated, the User is responsible for reporting the violation and then fixing the exploited system. For instance, should a site be abused to distribute unlicensed software due to a poorly configured FTP (File Transfer Protocol) Server, the User is responsible for re-configuring the system to stop the abuse.
Complaints In most cases, we will notify our Customer(s) of complaints received by us regarding an alleged violation of this Policy. You agree to promptly investigate all such complaints and take all necessary actions to remedy any violations of this Policy. We may inform the complainant that you are investigating the complaint and may provide the complainant with the necessary information to contact you directly to resolve the complaint. You shall identify a representative for the purposes of receiving such communications.
Privacy Because the Internet is an inherently open and insecure means of communication, any data or information a User transmits over the Internet may be susceptible to interception and alteration. Subject to our Online Privacy Policy, we make no guarantee regarding, and assume no liability for, the security and integrity of any data or information a User transmits via the Service or over the Internet, including any data or information transmitted via any server designated as “secure.”
Additional Terms and Conditions The use of the TSG Network by a Customer of TSG is subject to the terms and conditions of any agreements entered into by such Customer and TSG. This Policy is incorporated into such agreements by reference.
Complaints and Contact Information Any complaints regarding prohibited use or other abuse of the TSG Network, including violations of this Policy, should be sent to TSG. Please include all applicable information that will assist TSG in investigating the complaint, including all applicable headers of forwarded messages. Sites experiencing live attacks from TSG Customers should call into our Customer Care Center (telephone 617-592-2064) to submit a complaint as quickly as possible. Describe the urgency of the situation should you need immediate attention.
Last updated: 10/01/2022
URL: https://www.tsgglobal.com
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For information about filing a complaint against TSG Global, contact Noah Rafalko – CEO, at (617) 592-2064. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format to receive the material, the web address (URL) of the material you are having difficulty with, and your contact information.
This accessibility statement is approved by:
TSG Global, Inc.
Noah Rafalko
CEO
This statement was created on 01/01/2023